Customer success has evolved from a post-sale support function into a strategic revenue driver. CSMs own net retention, expansion revenue, and product adoption.
This list is curated for CS practitioners at every level. The communities where CSMs share retention tactics, the newsletters that track industry shifts, and the tools that make the daily work more effective.
Substack newsletter and podcast trusted by 4,300+ CS pros with playbooks for churn reduction.
Weekly newsletter with tips, tactics, and insights for reducing churn and improving retention.
Post-sales, customer success, and product experience content from the leading CS platform.
CS blog with the annual Customer Revenue Leadership Study and Fighting Churn newsletter.
CS blog from Forrester Wave Leader. Covers customer-led growth, health scoring, and CS operations.
CS playbooks from the largest SaaS community, covering scaling, investment, and AI in CS.
Customer success career intelligence with job market data and salary benchmarks.
Active CS community with forums, GameChanger Awards, and product knowledge center.
Free open community and podcast for B2B SaaS CS leaders, co-founded by Jeff Breunsbach and Jay Nathan.
Industry-renowned CSM training and certification platform with self-paced courses.
Three criteria. First, does this resource teach you something you can't learn from a Google search? Second, is it actively maintained and producing new content? Third, do practitioners in the role actually recommend it to peers? We don't accept payment for listings. We review and update this page quarterly.